Support Center

Get help, troubleshoot issues, or reach out to our engineering team.

GitHub Authentication

If you experience login issues or authentication loops, try clearing your session. Go to Vysio Settings > Accounts, sign out, and authenticate again. Vysio stores tokens directly in your iOS Keychain via secure Apple APIs.

Face ID & Passcode Lock

Vysio protects your sessions using Face ID or Touch ID. If biometrics fail, the app will request your device passcode. You can enable or disable biometric locks at any time in the system Settings under Vysio.

Connection Drops & Wake Lock

Vysio automatically implements a screen wake-lock to prevent your iPad from sleeping during active SSH/IDE connections. If your container stops, check your cloud provider's resource limit or timeout settings.

Still need help?

Our developers are available for technical assistance. Drop us a line and we'll get back to you as soon as possible:

support@vysio.app